We charge only for the amount of time that we actually clean. Our hourly rate is $40.00 for regular clients, which includes all equipment and supplies as well as insurance and taxes. The hourly rate for first time or move-in/move-out cleans is $45.00.
What are your hours of operation?
We generally clean Monday through Friday from 8:00 A.M. to 5:00 P.M. Weekend cleaning can be arranged by appointment.
Can I get an estimate for my home?
We are happy to provide you with a free estimate. We now have an automatic online estimate program! We can also provide a rough estimate over the phone, or schedule a visit to your house for a more accurate estimate.
What if I want a move-in or move-out clean?
We can help you when moving out of or into a home. The hourly rate for first time or move-in/move-out cleaning is $45.00 per hour. This is a more detailed cleaning that includes but is not limited to: washing inside cabinets and drawers, cleaning ovens, refrigerators, woodwork, blinds, edging, carpet, etc.
What information do I need to provide prior to the first cleaning?
Each client is unique. Let us know what your day and time preferences are and how often you would like us to clean. We are able to customize your cleaning schedule, but recommend that you request a regularly recurring schedule, such as weekly, biweekly, or monthly. We will also need to know how to access your home in order to clean - i.e. will you leave us a key, garage code, or will someone let us in? Every homeowner key we receive is coded and kept secure in a locked cabinet. All security code information is kept strictly confidential.
Do I need to supply equipment and cleaning products?
We arrive with all of the cleaning materials we need and take them with us when we leave. We are proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless. Everything is cleaned and disinfected after use.
Are you okay with pets being in the home during a cleaning service?
Yes, we're proud to be a pet-friendly company. If your pet is aggressive or anxious in any way, we recommend that you leave him or her kennelled or in a secure area to ensure the safety of your pet and our house cleaners. Please let us know if the pet may receive specific treats or if we are allowed to let them out for potty breaks if necessary.
What should I do before HKU arrives?
To ensure maximum efficiency, we ask that you straighten up the house a bit prior to our cleaning. Also, please leave the cleaner a note if anything different is required for that day. If your thermostat is on a timer, please adjust accordingly so your home isn't too warm or too cold for the cleaner. We also ask that you find a safe place for your pets so they are comfortable while we clean.
We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we're happy to clean windows, the inside of your cabinets, oven, and inside refrigerator upon request.
Do I need to be home for every cleaning service?
No. In a majority of cases, our insured house cleaning professionals are provided with a spare key or garage code as well as alarm info. However, with the 'new normal' due to Covid-19, our expectation is someone may be in the home while we are cleaning.
What if I need to reschedule a service?
We understand our lives can be unpredictable at times. That's why we work with your schedule to ensure that we're cleaning your home at a time that's most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call at least 24 hours before your next scheduled service. We'll do our best to accommodate all of your scheduling needs.
How and when do I pay?
We send statements to our clients at the end of each month. We accept payment by check, credit card, or automatic withdrawal from checking accounts. If we are doing a one time or move-out clean for you, we require a credit card to ensure payment. Please fill out and mail in the appropriate form to pay by credit card or ACH/bank draft.
Do your professional cleaners accept tips?
While tips aren't expected, the cleaners are allowed to accept them. Some of our clients prefer to tip at the end of each service while others provide a larger tip at the end of the year. We are also able to add a tip to your bill & pay the cleaner through payroll.
What if something is damaged during a service?
At HKU, we treat each home we clean with the utmost respect. If something is broken or damaged during our routine service, we will do our best to repair or replace the item. Housekeeping Unlimited is fully insured and bonded, so claims can be filed if necessary.
What if something is not done correctly or skipped?
The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we'll create a customized cleaning plan that's designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We're happy to correct our mistakes or issue credit when you call with pertinent info regarding your service.
What do you not clean?
Organize and disinfect toys
One-of-a-kind, irreplaceable items (Chihuly glass, Ming vases, priceless artwork)
Pick up clutter or move desktop items
Move large appliances (fridge, oven, washer/dryer, etc.)
Clean the home's exterior beyond storm/patio doors
Haul trash off-site
Deep clean the carpets
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